Vaughan Chamber Job Board
Dave and Busters
120 Interchange Way Concord, ON L4K 5C3 Canada
IN THE BEGINNING FIRST STORE OPENS IN DALLAS, 1982 The two young men headed to “Restaurant Row” in Dallas where they found an empty 40,000 square-foot warehouse. Having been proclaimed certifiably crazy by many in the restaurant industry, Dave and Buster dove headlong into construction. With Dave’s name first because he won a coin toss, they opened the first Dave & Buster’s in December 1982. OVER 140 LOCATIONS TODAY, MUCH HAS CHANGED Each store has more state-of-the-art games than ever, more mouth-watering menu items and the most innovative drinks anywhere. From wings to steaks, we’ve got whatever suits your appetite and our premium bar assures we’re stocked to satisfy! Plus, you can watch your game on one of our massive HDTVs with epic stadium sound.
POSITION SNAPSHOT: Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs.
NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action. Creates a warm, fun atmosphere for Guests and Team Members. Adheres to company’s sanitation procedures. Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change. Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests. Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager. Greets newly seated Guests’ in a friendly and timely manner. Accurately takes Guests’ food and drink orders. Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation. Enters orders into Micros quickly and in proper sequence, using appropriate modifications and charges. Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed. Works quickly and efficiently adhering to “Full hands in, Full hands out” philosophy. Assists in party set up and breakdown. Busses and resets tables as needed. Assists other Team Members as needed or as business dictates. Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift. Participates in all incentives and contests, driving sales and promoting the brand. Follows portion guidelines to ensure cost control, while maximizing the Guest experience. Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner. Keeps station clean, sets up and takes down station tables appropriately. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness. Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience. Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift. Must be able to read and communicate in English. Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system. Dressed in proper dress code requirements, looking neat, clean and professional at all times.